Host: Fiona Kane
EP3 Jason Jelicich
A culture of care and remarkable service
Contacts:
0412 380 475
https://momentohospitality.com.au/
We love giving back to our community: Momento & Meals From The Heart
Resources:
‘Secret Service: Hidden Systems That Deliver Unforgettable Customer Service’ by John R. Di Julius III
About Jason Jelicich
Jason Jelicich from Momento Hospitality is passionate about training and team culture.
Starting behind his father’s bar as a teenager, Jason progressed to become an awarded bartender, speaker, and trainer – receiving the Outstanding Contribution Award at the Australian Bar Awards in 2007.
Since then, he has been a business coach to some of the world’s top bars, including New York’s Dead Rabbit, which was voted the World’s Best Bar in 2016.
After 2 years under contract in the US, Jason returned to Australia to take up the position of Training and Culture Manager for Momento Hospitality in Sydney’s North West. His focus is on building training systems to help the company double its size over the next 18 months.
Questions:
How is Momento competing for staff in the current labour drought?
Team culture has always been important, why is it more so now?
What are some examples of culture building at Momento?
How do you maintain a strong focus on customer service in today's tight labour climate with venues that serve 1000 or more customers/ day?
What are some of the unique systems you use at Momento to make your service remarkable?
How do you measure whether your service is hitting the mark.